![]() ![]() Over time, customer complaints about your return policy can start to filter onto social media, showing up as comments under your ads or even in Google searches about your business. As you’ll see, however, this would be a mistake. Giving customers a full refund on their orders can result in a loss of profitability, and knowing that someone disliked your product can be disheartening for business owners who strongly believe in the benefits of their products and services.įor these reasons, it can be tempting to avoid creating a comprehensive return and refund policy and leave the mounting problem unaddressed. In fact, offering a clear and consistent way for customers to return a purchased item can increase conversion and repeat rates. Why have a return policy?Ī fair return and exchange policy builds trust between a business and its customers. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.įrom Apple’s strict 14-day return policy, to IKEA's generous 365-day turnaround, just about every major retailer offers return and refund policies to their customers-and your small business should, too. Make the most of your return and refund policyĪ return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they’ve purchased.How to write a return policy (+ free return policy template).With a great return policy and the right system in place, returns can turn from a dreaded task into an opportunity that generates new profits and increases customer loyalty.īefore we dive into how to write a return policy for your store and implement a system to handle requests, let’s talk about why it’s so important to get returns right. The good news is that it’s never too late to address the problem. Without a proper system for handling returns, including a clear return policy, these requests can eat up a lot of time, energy, and money, with hours spent on customer service emails and spikes in shipping expenses for replacement products, especially after the holidays. This practice is known as bracketing, and has become a more common practice since the pandemic. Alternatively, many buyers will purchase multiple versions of the same item-say, the same pair of jeans in various sizes-to try out at home. Include 12 Revolve Plus stools (Elem are Blue, Sec are Red) and a mobile cart.Returns and refunds are a part of doing business online.Ĭustomers might be unsatisfied with their order for a number of reasons-it arrived damaged, they ordered the wrong size, or it simply didn’t meet their expectations. Four 3" locking casters keep cart steady while loading or unloading seats. The durable mobile cart (also sold separately) features 2" ABS construction and holds up to 12 Revolve seats for effortless transportation from classroom to resource area and beyond. Revolve seats are available individually and in convenient class packs that include mobile storage cart for go-anywhere focus on the task at hand. Both sizes feature an 11” dia base and support 500 lb. ![]() Secondary comes in red, is 20"H, and 5 lb. ![]() The durable powder-coated steel post and lightweight plastic keep this a favorite in classes for years.Įlementary comes in blue, is 15"H, and 4 lb. The stool includes all of the same features of the original Revolve: a domed base for 360° of movement, a backless design for proper posture, and a marble maze in the base to improve coordination and add a fun activity. Students can freely move about and stay comfortable for long periods of time with Revolve Plus! A light coating over the foam is pick-proof so it lasts for years. ![]()
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